International Shipping Policy


$12.00USD Flat rate international delivery on orders over $31.00

Estimated shipping times
Europe:
7-14 business days
Australia:
10-15 days

Courier Companies: DHL Express and/or USPS

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Customs and Duties
General

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Dibadani cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.

Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.

For more information on customs and duties charges, please contact your local customs office.

*** The purchaser is responsible for paying any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if you refuse the package or if it is refused by customs due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund***

 

Incorrect Shipping Information

If a package is returned to Dibadani due to an incorrect or incomplete shipping address provided by a customer, or if the package is marked "unclaimed" the customer will be responsible for the return shipping cost as well as the redeliver cost. Dibadani is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.

It is the customer's responsibility to provide the correct shipping address. To prevent delay or possibly even extra fee, please provide us with your correct and current address. If there is an address change while the package is on route, we cannot take responsibility if the package is lost or if USPS charges the customer an extra fee. If you do use an incorrect address, and the package is returned to us, we will be more than happy to re ship your order, once the package has been received in our warehouse.